Industry solutions

Different businesses, different order of adoption.

The same platform is used differently across four situations. Below: what to connect first, who owns it, and when results show.

200+accounts managed
200+languages
4 wkstypical rollout
12 molog retention
Case 01

WhatsApp / Telegram / LINE operations

Accounts live on personal phones, so ownership and records never accumulate. Aggregate accounts and unify threads first; efficiency follows.

AggregationCustomer recordsCollaboration
Central onboardingOne login, isolated runtimes, accounts owned by the company.
Merged recordsOne customer's threads across platforms on a single timeline.
Clean handoverThreads and tags transfer with staff changes; service never drops.
Case 02

Export and e-commerce marketing

Inconsistent messaging is the most common loss in cross-border work. Unify scripts, terminology and assets so newcomers still sound professional.

Script libraryGlossaryTag follow-up
Scripts and assetsCommon replies and catalogues maintained centrally, inserted in one click.
Consistent termsNames, specs and terms translate from a glossary, not per person.
Nothing droppedTag tiers and reminder rules drive follow-up cadence.
Case 03

Analytics and message backup

There's no checkable data between spend and conversion. Put lead source, volume and settlement on one definition.

AnalyticsConversion pathExport
Attributable sourceRouting codes mark channels so leads trace back to spend.
Visible pathStages from first touch to closed deal, measured separately.
Full backupKey threads backed up completely and exportable on demand.
Case 04

AI service automation

Repeat questions consume the most expensive time. Let automation take standard cases so agents work the valuable ones.

IntentAuto-reply24/7
Intent detectionMatch standard answers to detected intent; hand off when unsure.
Response strategyDifferent strategies by customer tier and time of day.
Always onOff-hours enquiries answered and queued for follow-up.

Live within four weeks, with something to accept each week.

A named consultant leads the rollout; the team only confirms results weekly, without pausing daily work.

W1

Accounts

Inventory accounts, set up central login and isolation.

W2

Translation

Import glossary and scripts, agree outbound wording.

W3

Rules

Configure keywords, role permissions and reminders.

W4

Acceptance

Confirm reporting definitions, rehearse exports, train the team.

Let's size a plan against your situation.

Tell us account count, languages and team size — after a 30-minute walkthrough you get an adoption order and a budget range.

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