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Product2026-03-30 · by Product team

Spring 2026: ticket reconciliation and the oversight centre

Ticket priority, automatic reconciliation and chat QA on one shared definition.

This release is about making things provable: tickets, reconciliation and QA share one data definition.

Ticket reconciliation

Custom counting and settlement cycles, exported straight to finance.

Oversight centre

Keyword alerts, behaviour blocking and action logs in one view, exportable for audit.

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